RETURN POLICY

All prices, pictures and descriptions on this site and all other Hobbies & Helis publications are subject to change. Hobbies & Helis maintains no responsibility for inadvertent spelling or pricing errors.

-- Credit Card Orders --

Hobbies & Helis accepts Discover, Visa, and MasterCard as payment. When using your credit card, please provide your credit card billing address if different from the shipping address and your daytime/night time phone numbers. If the billing address does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification.

If you regularly ship orders to an address other than your credit card billing address, we ask that you contact your credit card company and ask them to list the address as an alternate address on your account. Credit card companies are very willing to offer this service to you and it could mean less delays when placing your orders with Hobbies & Helis and other companies. Please note that we cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.

-- Parental Verification of Orders --

Unestablished customers under the age of 18 must have a parent or legal guardian present to verify any order placed by phone before an order will be processed. Also, our phone representatives may limit the length of inquiry calls.

-- Our Personal Check Policy --

While we attempt to bank-approve personal checks for immediate shipment, this may not always be possible and we may hold your order for 10-12 business days. To ensure that your order is shipped as quickly as possible, please send a money order, certified check or use your credit card. Business checks are treated as regular personal checks. Customers whose checks are returned to us because of non-sufficient funds will be charged $25.00 for handling in addition to the amount of the check. If it becomes necessary for us to use an attorney or collection agency, you will be responsible for all collection fees.

-- Purchase Orders --

We accept most institutional purchase orders (military, government, schools and universities). You can either FAX or mail your P.O.; however, if you are faxing your P.O., we require that you also mail us the original. A simple application for purchase order customers must be filled out before we can process your order.

-- Return Policy --

Most items purchased from Hobbies & Helis and returned within 7 days from the date of purchase with the original receipt or invoice are eligible for refund or exchange. No refunds or exchanges are allowed after 7 days from the date of purchase. Items must be in new and unused condition, including the original box, packaging, manual and accessories.

An open box fee equal to 15% of the purchase price will be charged on any opened item, unless the item is defective in the box, in new and unused condition, and exchanged for the exact same item (see defective merchandise below). The 15% open box fee will be charged at the time of the refund or exchange.

-- Defective Merchandise --

If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Defective merchandise may be returned to us as long as it is in new, unused condition, according to the terms listed in the paragraphs above. Used, defective merchandise must be returned directly to the manufacturer for warranty repair or replacement.

No returns on any electrical or software related items.

-- Special Orders --

Require a 50% deposit. A 25% restocking fee will be charged at the time of refund or exchange on any special orders.

No returns on layaways.

Hobbies & Helis will not except the return or exchange of any item if the UPC code has been removed from the packaging.

Returned purchases paid for by a personal check may receive a cash refund after 14 days from the original purchase.

All cash refunds require the customer to present a valid Photo ID.

Refunds on cash or check puchases in excess of $150.00 will be issued by check from the Hobbies & Helis' Corporate Office within 14 days of the return date. Refunds on purchases made with a credit card will only be credited to the same card.

-- Limits of Responsibility --

We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio controlled model. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems, or problems caused by incompatibility between radio components, parts, etc., and repairs not completed by our service center.

-- Low Price Guarantee --

We'll beat any price from any Local Retail Store on every product we sell at the time of purchase. Our low price guarantee pertains to all new, factory sealed products of the same brand and model number that are available and in stock at any Local Retail Store. Our guarantee does not apply to any one of a kind or other limited quantity offers, discontinued or close out items, refurbished product, special financing, manufacturer's rebate, or when a bonus or free offer is included in the purchase. Proof of price must be presented at the time of purchase.

-- Price and/or Description Changes --

All prices, pictures and descriptions on this site and all other Hobbies & Helis publications are subject to change. Hobbies & Helis maintains no responsibility for inadvertent spelling or pricing errors. In the event of typographical errors on our site or in our publications, Hobbies & Helis reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies.

-- Mail Order Policies --

When you receive a shipment, inspect it thoroughly. Be sure to retain the original sales invoice.

-- Return Policy --

We offer a return policy for a period of 7 days after your receipt of goods for stock items (i.e. not custom items). If you receive a shipment and find you don't want or like the product for any reason, call us to request a Return Authorization Number. Based on your verbal warrant that the merchandise is in new and unused condition, we will assign you a RA number by phone. Your RA number is valid for a period of 7 days. Once you have the RA number, prepare the merchandise for return. Include a copy of your sales invoice, along with all original parts, packaging, and literature for the item. Attention to packing and cushioning is a must, as the usable life of a box is shortened each time it is handled by carriers. Once packaged securely, ship the merchandise to the address below. Be sure to insure the shipment adequately against loss or damage.

Hobbies & Helis
Attn: RA Number:_________
201 S 3rd St
Coopersburg, PA 18036

In order to assign credit for the merchandise returned, we must receive it in new and salable condition, accompanied by a copy of the original sales invoice and with reference to a Return Authorization obtained by you prior to the return shipment. An open box fee equal to 15% of the purchase price will be charged on any opened item, unless the item is defective in the box, in new and unused condition, and exchanged for the exact same item. The 15% open box fee will be charged at the time of refund or exchange. Unauthorized returns will not be honored, and may be refused, returned at your expense, or disposed of at will. Returns of partially built/assembled, used, or damaged goods from the field will not be honored.

Once received and inspected, we assign a credit for the invoice price of the merchandise; shipping charges are not refundable or reimbursable. If you have confered with us and selected a product more suitable to your skills/desires, your credit will apply to the new shipment; or if you prefer refund, we credit you by the original method of payment.

Items sold on Clearance are sold "as is" and are not returnable under any circumstances. This also applies to certain Daily and Weekly Specials, as indicated in the text describing specials. Packages or systems are sold at discounts and are considered custom orders. They may be returned for store credit or exchange only.

-- Damage in Transit --

If you receive a parcel that is damaged, STOP! If the parcel looks damaged, have the carrier make note of it and, if at all possible, open and inspect the shipment in the carrier's presence. If the contents are damaged in any way, report the damage immediately to us by phone and we will begin damage claim proceedings. Do not discard any packaging materials or otherwise handle or disturb the package. You will receive instructions on the next step, whether it is on-site inspection or retrieval by the carrier. Proceeds from the damage claim filed by Hobbies & Helis will release the shipment of replacement merchandise.

If you need additional information and/or have any questions not covered here, please send us an email at:
chuck@quickworldwide.com

Damaged in transit?
Received wrong part?
Email our Shipping Dept.

© 2005 Hobbies & Helies International. All rights reserved.